STARRY Business Solutions

If you have never heard of Virtual Assistants or have never before needed help handling your day-to-day business task, then the Frequently Asked Questions below should answer many of your questions. If you have any questions that we have failed to answer below, please contact us and we will be happy to further clarify things.

Who uses STARRYs services?

STARRY Business Solutions provides services to businesses of all sizes and types.  Our services are needed by our clients when:

• Their work load exceeds current staffing levels
• They have no time to handle day-to-day administration
• They have little interest in all the small tasks that their business requires
• An assistant is needed but not full time
• Deadlines are being missed
• There are seasonal or periodic projects
• They want to present a more professional image
• There are only a few hours of work per week, month or year
• They can create more ideas than they have time to implement
• Their computer/software knowledge base is limiting their options

What are the benefits of using STARRYs services?

When you choose our services, you avoid having the added time, expense and hassle involved in:

• Training a temp or hiring a new employee
• Providing additional office space, computers or other equipment
• Purchasing project specific software
• Dropping the ball on important projects
• Paying TAX, CPP, EI or other benefits for a full time employee
• Missing important deadlines
• Falling behind with necessary office tasks
• Working extra evenings and weekends
• Falling short of your goals
• Burning the midnight oil

Why choose STARRY Business Solutions?

STARRY Business Solutions clients benefit from:

• Over 18 years of expertise and experience gained through a variety of clients
• Our ability to work on or off-site
• Our flexibility of staffing. You only pay for time we spend on your projects
• Avoiding the cost of additional office space, full-time staff and benefits
• More time for clients to focus on the growth and marketing of their business
• Our professional understanding of business needs and commitment to maximize their potential
• Our ability to work on individual projects and overload situations
• Our focused, organized and detail oriented approach to all our projects
• Our ability to guarantee complete client confidentiality

Is there a minimum amount of billing time required?

All of our projects are billed in 15 minute increments with a minimum billing time of one hour per invoiced job. Unlike many other office and VA service companies we do not have a high minimum per project or invoice.

Am I required to sign a contract?

For Administrative work, STARRY Business Solutions clients are required to sign a contract outlining pricing and payment terms.  The contract is for an agreed upon period of time enabling clients to lock-in their pricing and terms.  For Bookkeeping and Web/Design there are separate contracts clearly outlining the services we will provide and the services we will not provide.  This is to make clear to all parties scope of the work.

What are your payment terms?

Payment terms are negotiable at contract signing and can depend on a number of factors.  New clients without established credit may be required to pay for services up front until they have developed a credit history with us.  STARRY Business Solutions clients most commonly are invoiced at the end of each month with payment due on receipt.  We accept cheques, cash transfers and major credit cards through PayPal (a service charge will apply).  Contract retainer pricing is available upon request and terms will vary.

Do you provide references?

Absolutely, we are happy to provide you with references upon request from our many satisfied clients.   We are proud of our record of service and many of our new clients are referred to us by our existing ones.

What type of services do you provide?

STARRY provides a variety of services as can be seen in our solutions section. We provide everything from Administrative to Bookkeeping to Design services.  There are no jobs too small or too large, we will consider all projects presented to us.

What if I don’t see the services I require on your list?

STARRY will actively consider all projects presented.  If you do not see the service you require on our listing, email your request to us and we will be happy to provide you with a quotation.

Are materials included in your hourly rates?

No, any materials required to complete your project are extra.  This includes such things as labels, envelopes, postage, CDs, paper etc…  STARRY does not mark up the cost of materials, you will pay only what we pay.  If you would like to supply us will everything we need to complete your project, that is an acceptable option as well.

What are your Code of Ethics?

As a member of CVAC, the Canadian Virtual Assistant Connection, STARRY abides by a strict code of ethics.
Click here to see the details of our code.

What about client confidentiality?

STARRY guarantees their clients absolute confidentiality.  Everyone within our organization or providing services through our organization is required to sign a confidentiality agreement ensuring the protection of our patrons and all their proprietary information.

Do you belong to any professional organizations or have any professional accreditations?

STARRY is a proud member of the Milton Chamber of Commerce, CVAC, Canadian Virtual Assistant Connection and Canadian VA Net.  As well, all of our bookkeepers are either QuickBooks Intuit Advisors and/or Simply Accounting Solution Providers.